NHTSA Complaint #11680232 — 2019 FORD ESCAPE

The contact owns a 2019 Ford Escape. The contact stated that upon starting the vehicle, the check engine warning light illuminated. The vehicle was taken to a local dealer where it was diagnosed, and the contact was advised that the spark plugs needed to be replaced and a tune up was necessary to fix the vehicle. The parts were replaced; however, four days later the check engine warning light was illuminated again. The vehicle was taken to the same dealer where it was diagnosed a second time and the contact was made aware of coolant intrusion into the engine and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 81,372.