NHTSA Complaint #11680219 — 2017 FORD EXPLORER

The contact owns a 2017 Ford Explorer. The contact stated that while driving at an undisclosed speed, the A-pillar trim on both sides of the windshield became very loose and started to detach. The contact also stated that the B-pillar trim on both sides of the front door was loosened and had started to detach. The contact received notification of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure). The vehicle was taken to the dealer, where it was determined that the A-pillar trim and B-pillar trim had failed and needed to be replaced. The vehicle was not repaired. The dealer confirmed that parts were not yet available. The manufacturer was not made aware of the failure. The approximate failure mileage was 70,000.