NHTSA Complaint #11679927 — 2016 FORD MUSTANG

• What failed & is it available for inspection? Air-conditioning system failure. Loss of cabin cooling; dealer recommends compressor replacement (may include related components pending contamination check). Vehicle is at a Ford dealer now; no repairs performed yet. I requested the dealer retain failed parts for inspection. • How was safety put at risk? I live in Las Vegas; ambient temps ~112°F-120 degrees. This is my primary vehicle for transporting my [XXX] and for my work schedule. With no A/C, cabin temps become dangerously high within minutes, creating a heat-related illness risk (child and driver), impaired concentration, and fatigue during necessary trips. • Has the problem been reproduced/confirmed? Yes. An independent shop first advised compressor replacement. A Ford dealer subsequently confirmed loss of cooling and produced an A/C repair estimate after diagnosis. • Inspected by manufacturer/police/insurance? Inspected/diagnosed by an authorized Ford dealer. I opened a Ford Customer Relationship Center case (XXX) and requested goodwill/after-warranty review. No police/insurance inspection. • Warning lamps/messages/symptoms & onset? No warning lights. Symptoms began with weak/intermittent cooling in early August 2025 and progressed to no cold air. Mileage at failure ~87,279. A/C clutch cycles but cabin air remains hot. (Owner context: original owner, [XXX] Vehicle: 2016 Ford Mustang GT 5.0.) INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)