NHTSA Complaint #11679583 — 2022 KIA SPORTAGE

On [XXX] while driving on the highway my vehicle stalled and the engine light came on. I called my local Kia dealership and setup a diagnostic. My vehicle was dropped off 7/22/25 in which I was informed it was still under warranty and a claim would have to be filed. Days later I received a phone call stating I would have to provide maintenance records in which I have a personal mechanic who services my vehicle when needed. I was contacted multiple times and told Kia was requesting more documents and on 8/7/25 I received a phone call stating I would have to pay $700-$1100 for Kia to take out my engine and see if there was neglect to the engine on top of already owing them 663 for replacing my battery as well as the cost for the diagnostic. I am currently [XXX] and can not drive my car due to the engine being out. On documents provided from Kia it states the testing they are requiring me to pay was optional and I was informed if I paid the money there would be no guarantee Kia would still fix the vehicle. I am now out of a vehicle and spent close to 2,000 on rentals and still have a car note and insurance to pay to a vehicle I cannot even drive. Being [XXX] having doctors appointments and getting ready for a baby this has become stressful and a burden to my life and Kia is making it hard for me INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)