NHTSA Complaint #11679404 — 2015 CHEVROLET SPARK

The contact owns a 2015 Chevrolet Spark. The contact received notification of NHTSA Campaign Number: 16V257000 (Equipment, Electrical Systems). The vehicle was taken to the dealer, and the contact was informed that the radio software needed to be updated. The dealer informed the contact that to complete the software upgrade, the dealer had to reprogram the radio USB portion to complete the upgrade. The vehicle was repaired. The contact stated that while driving at an undisclosed speed, the radio image was inoperable. The contact stated that the radio image appeared blank. Additionally, the Bluetooth feature failed to function properly. The dealer was contacted. The vehicle was not diagnosed or repaired. The contact was concerned about the failure of the vehicle and that it was related to the recall. The manufacturer was not made aware of the failure. The failure mileage was approximately 129,173.