NHTSA Complaint #11577371 — 2015 CHEVROLET SPARK

The contact owns a 2015 Chevrolet Spark. The contact stated that while driving 45 MPH, the vehicle began to shake uncontrollably and veered off the road. The contact was able to take control of the vehicle and placed the vehicle in park. The contact stated that there was no audio or visual warning at the time of the failure. The contact alerted OnStar who was unable to diagnose the failure. The vehicle was towed to the dealer where the contact was unaware of the diagnostic result. The vehicle was repaired but the failure reoccurred. The vehicle was taken back to the dealer where it was repaired, however, the contact was concerned about an OnStar software update. The contact became aware of NHTSA Campaign Number: 15V416000 (Equipment) and related the failure to the recall. Additionally, on several occasions while the vehicle was parked, the contact was unable to enter or exit the vehicle. The vehicle was taken to a dealer where the failure could not able to duplicated. The manufacturer was notified of the failure. The failure mileage was unknown.