NHTSA Complaint #11679399 — 2023 TOYOTA TUNDRA

The contact owns a 2023 Toyota Tundra. The contact stated that while driving approximately 35 MPH, the vehicle started shaking abnormally as if the vehicle was being driven over rough road surfaces. The contact started to decelerate, and several unknown warning lights illuminated. The contact stated that there was a loud knocking sound coming from the engine and the vehicle lost motive power and shut off. The vehicle was towed to the dealer to be diagnosed and the contact was informed that there were metal debris inside the engine, causing the engine to fail. The dealer stated that the engine needed to be rebuilt or replaced. The vehicle was repaired. The contact was made aware of NHTSA Campaign Number: 24V381000 (Engine and Engine Cooling); however, the VIN was not included. The manufacturer was informed of the failure but failed to return the phone call. The failure mileage was 24,323.