NHTSA Complaint #11679356 — 2019 HONDA PILOT

This has been an on-going problem since the beginning of the year. For at least the past 7000 miles of driving, my 2019 Honda Pilot has been juttering (Honda Mechanic's Term-not mine). Pursuant to a Honda Technical Service Bulletin on this issue, I paid $1967.06 to change the fuel injectors and spark plugs in the vehicle. This did NOT resolve the problem. Anthony Hart, Customer Complaint Manager from Honda Headquarters in Torrance, CA, told me I had to take the vehicle to the local Honda Service Department and pay the $106.99 it charged for an analysis and recommendation for the repair. I did that. The mechanic acknowledged the problem and suggested to flush the transmission fluid and to perform a throttle body service with re-learn at a cost of $901.08. This appeared to be more of an "upcharge for service" rather than a resolution for the repair. Also, I was dealing with Anthony who insisted upon the evaluation in order for him to authorize some compensation for such. Therefore, I declined the service pending Anthony's response. Each time I get to speak with Mr. Hart, it is almost as if I am a first time contact. I have to reiterate that I am now into the repairs to this vehicle in the amount of $2074.05 with an additional suggested item of $901.08. The costs would therefore total $2975.13 WITH NO GUARANTEE THAT THE ISSUE WILL BE RESOLVED! It is unconscionable that Honda recognizes the issue being so common in my car that it has issued a Technical Service Bulletin; however, the suggested repair DOES NOT WORK. Honda has not issued a recall on this issue; nor has it apparently been willing to reimburse me for the repairs thus far. We are afraid to take the vehicle on long trips for fear of being stranded somewhere.