NHTSA Complaint #11679295 — 2017 FORD EXPLORER

The contact owns a 2017 Ford Explorer. The contact stated that while driving at an undisclosed speed, the passenger’s and driver’s side A-pillar trims detached and flew off the vehicle. The contact stated that when the first A-pillar trim detached, the contact was frightened and believed that the vehicle had been struck. The vehicle was taken to the dealer and the contact was informed that parts were ordered, and on back order. The order date was October 2024. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, parts were not yet available. The contact stated that ten months waiting for the parts was an extremely long time to wait. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 89,000.