NHTSA Complaint #11679165 — 2018 TOYOTA CAMRY

SUSPENSION issue reported to NHTSA

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Complaint Details

ODI Number 11679165
Vehicle 2018 TOYOTA CAMRY
Component SUSPENSION
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State WI

Consumer Description

Brought my vehicle to Costco to have the tires replaced. After the vehicle was put on the lift, the wheel broke off. Fortunately no one was underneath at the time. Costco did no further work because of this so car was then towed to dealership. They confirmed that the strut mounts were rusted so badly that it caused it to just break away from the top mount. This suspension issue also caused additional tire damage. There was absolutely no indiciation that there was an issue with the strut and I am glad that it decided to break off while on a lift getting service instead of when I was driving it. The vehicle is only 7 years old and mechanics at dealership confirmed that corrosion should not have happened that quickly and suspect a design flaw that is trapping moisture, therefore accelerating corrosion.

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