NHTSA Complaint #11679030 — 2020 RAM 1500

The contact's mother owns a 2020 Ram 1500. The contact stated that while driving at an undisclosed speed, there was an abnormal knocking sound coming from the vehicle, and the on/off switch and battery low level warning lights were illuminated. The contact drove the vehicle to a nearby parking lot. The contact stated the engine seized while driving at 5 MPH. The contact stated that the failure was due to a failed motor generator unit. The vehicle was towed to the dealer, where it was diagnosed with a failed motor generator unit. The contact was informed that the motor generator unit needed to be replaced. The vehicle was being repaired. The manufacturer was made aware of the failur,e and a case was filed. The failure mileage was approximately 95,000.