NHTSA Complaint #11678966 — 2021 TOYOTA COROLLA

AIR BAGS issue reported to NHTSA

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Crash

Complaint Details

ODI Number 11678966
Vehicle 2021 TOYOTA COROLLA
Component AIR BAGS
Date of Incident
Date Filed
Mileage N/A miles
Crash Yes
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CA

Consumer Description

My vehicle was backed into while ì was inside of it in a parking lot. Due to my horn failing., I was unable to alert the other driver to see me. The clock spring is what failed the first time at 95k they replaced it. I'm now at 147k and it failed again . Now I'm discovering that if it does not work, there's an electrical circuit failure and that the airbag will not deploy if I get in an accident. This is a serious safety issue and I feel Toyota should be responsible for it for the life of the vehicle . A horn should never go out. Especially if it not working will keep my air bag from functioning properly . 850 out of my pocket is way steep. The replacement part lasted half as long as the original part did when I bought the car that to me seems like a faulty part this should be obvious and they should just fix the problem cuz I might have to just consult an attorney should they choose not to. The attached photo shows what happens when you can't beep your horn at somebody who's about to back into your car !!! my car still has not turned on any kind of warning lamp for the airbag or any kind of malfunction light, no warnings on my radio. I have noticed that my Lane departure warning seems to work intermittently along with the automatic high beams that like to flash my high beams in people's face for some unapparent reason which also seems like a safety issue. If I had to take my car to an inspection station it would not pass an inspection due to the horn not working ! You cannot take your child to the Department of Motor Vehicles and let them take their drive test if your horn does not work ! which happened to be my case !! Very disappointing to say the least especially when you've paid $30,000 for a car.

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