NHTSA Complaint #11678935 — 2024 LEXUS LC

GOOD DAY GENTLEMEN: THIS REPORT IS CONCERNING A KNOWN, ONGOING AND POTENTIALLY DANGEROUS PROBLEM WITH LEXUS LC500 CARS FROM 2018 UP TO AND INCLUDING 2025 COUPES AND CONVERTIBLES. THE PROBLEM CONCERNS THE DOOR HANDLES/ACTUATORS. APPARENTLY WATER SEEMS TO BE THE CULPRIT. THE MECHANICAL AND ELECTRONIC EQUIPMENT INSIDE BOTH DOORS FAIL AFTER A WHILE INVARIABLY ON ALL THESE CARS DUE TO WATER GETTING INSIDE. LEXUS KNOWS ABOUT THIS ONGOING VERY COMMON PROBLEM AND SUPPOSEDLY IS LOOKING INTO IT. THE REASON I AM NOTIFYING YOU IS GOD FORBID A DRIVER GETS INVOLVED IN A SERIOUS ACCIDENT FIRST RESPONDERS MAY NOT BE ABLE TO EXTRICATE THE OCCUPANTS EASILY VIA THE DOORS. THE DOOR/ACTUATORS FAIL AND OWNERS REPORT THAT THEY CANNOT OPEN THEIR DOORS AT ALL WITH OR WITHOUT THEIR KEY FOBS FROM THE OUTSIDE. FORTUNATELY I HAVE A 2024 COUPE AND THIS HAS NOT HAPPENED TO ME AS OF YET BUT I DO EXPECT IT TO HAPPEN EVENTUALLY BECAUSE I HAVE MULTIPLE INTERACTIONS WITH MANY LC500 OWNERS AND THIS IS REPORTED CONSTANTLY. I DO FEEL THAT THIS A SERIOUS SAFETY CONCERN AND AS A FEDERAL AGENCY I ASK YOU TO PLEASE CHECK INTO THIS TO SEE IF LEXUS CAN TAKE STEPS TO MITIGATE THIS SERIOUS PROBLEM. I WILL say that other than this isolated problem Lexus does in fact manufacture an excellent vehicle and I am very happy with mine. APPARENTLY EVERY VEHICLE DOES HAVE SOME TYPE OF "ACHILLES HEEL" AND THIS DOOR/ACTUATOR PROBLEM IS THE LC500'S. THANK YOU FOR YOUR ATTENTION TO THIS MATTER.