NHTSA Complaint #11678877 — 2022 NISSAN ROGUE

The contact owns a 2022 Nissan Rogue. The contact stated that while the vehicle was parked and shut off, the contact noticed that oil was leaking from the rear of the vehicle, located near the engine compartment. The vehicle was taken to an independent mechanic, where it was diagnosed that the oil pan had failed and needed to be replaced. The vehicle was repaired. The contact stated that while driving 70 MPH, the vehicle unexpectedly went into LIMP Mode. There was no warning light illuminated. The vehicle was able to restart. The vehicle was towed to the dealer. The contact was informed by CarMax that the VIN was associated with NHTSA Campaign Number: 25V437000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The dealer informed the contact that the EGR valve had failed and needed to be replaced. The vehicle was not diagnosed for the failure related to the recall, but the dealer confirmed that the parts were not yet available. The dealer informed the contact that there would be a charge for the replacement part. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure, and a case was opened. The manufacturer offered the customer a discount on a half the cost of the diagnostic for the EGR failure. The approximate failure mileage was 100,000.