NHTSA Complaint #11678779 — 2016 RAM 1500

In September 2016 I purchased a new RAM 1500 echo diesel. On [XXX], I driving along [XXX] in southern Indiana. I lost all power, smoke started coming thru the dash vents, I get off the road, shut the engine off, raise the hood, a little smoke was coming from under the engine cover, popped it off didn't really see anything burning, I opened the air filter lid and and there was smoke, I blew the smoke out of it and replaced it. I got back in the truck, it started but still had no power. It idled fine. I called and towed it to John Jones Auto Group in Corydon, IN, this was all on [XXX]. I was contacted 30 June 2025 that the Intake Manifold had failed and needed to be replaced. I gave them the go ahead to replace it. They called me and told me it was ready. the following week and told the Intake Manifold failed and needed to be replaced. I gave them go ahead to repair it. They told me the Intake manifold replaced and ready for pick-up. When I went to pick it up, on 22 July 2025. The Tech showed me the intake manifold; it looked like it had melted. He also said the water pump was leaking and should be replaced. I paid for the repair for the intake manifold, left the truck and drove my car home, intending to have someone run me there and I would drive the RAM home. After thinking about a day or 2 I called John Johns and told them to go ahead and replace the water pump and took the key back to them. I didn't want it to fail when I was least expecting it. AT this point I've spent $4,750.20. They called I went and picked the truck up on 23 Jul 25, drove it home (20 miles) on [XXX] I just pulled out of my driveway, check the rearview mirror and saw all this white smoke coming out of the exhaust. I pulled over smelled the fumes it wasn’t diesel fumes, but it smell sweet. I turned around took the RAM back home and drove my car to work. I call John Jones Auto. After the advisor talked to the mechanic he told me it was normal and it was okay to drive INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA),