NHTSA Complaint #11678747 — 2019 INFINITI QX50

The contact owns a 2019 Infiniti QX50. The contact stated that the vehicle was not driven for 4-days while on vacation however, upon returning, the vehicle failed to start. No warning lights were illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the engine after finding metal shavings inside the oil pan. The vehicle was not repaired. The contact was informed that the failure was not covered under recall. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 25V437000 (Engine and Engine Cooling). The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 92,000.