NHTSA Complaint #11678587 — 2018 FORD ESCAPE

The contact owns a 2018 Ford Escape. The contact stated that while the vehicle was parked and occupied, while attempting to start the vehicle, the vehicle failed to respond as intended. The check engine warning light was illuminated. The contact stated that after twenty-five minutes of turning off and restarting the vehicle several times, the vehicle operated as intended. An independent mechanic was contacted. The vehicle was taken to the independent mechanic where it was diagnosed that the purge valve needed to be replaced. The vehicle was repaired. The contact related the failure to NHTSA Campaign Number: 18V735000 (FUEL SYSTEM, GASOLINE); however, the VIN was not included in the recall. The manufacturer was notified of the failure and transferred the contact the NHTSA Hotline to report the failure. The failure mileage was 89,000.