NHTSA Complaint #11678544 — 2020 FORD E-350

The component that failed was the transmission system, specifically the CDF clutch cylinder, the torque converter, and the front support structure. The transmission was found to contain metal debris, burned clutch components, and damage to internal bushings and supports. 1. These parts were replaced under warranty by Central Ford in South Gate, CA. I do not have possession of the damaged components, and I cannot confirm whether they remain available for inspection. 2. The failure resulted in loss of power while driving — particularly during gear shifts into 10th gear at highway speeds. The truck also began to shudder violently, and a “Powertrain Malfunction / Power Reduced” message appeared on the dash. This put me and others at risk, especially in high-speed traffic where sudden deceleration or power loss can lead to collisions, particularly for heavy-duty trucks like mine that are often used for towing or hauling. 3. Yes, The issue was diagnosed, reproduced, and confirmed by Central Ford. A full teardown of the transmission confirmed internal damage including: A shifted and burned CDF clutch cylinder Torque converter damage Front support wear and metal transfer Metal debris inside the transmission All affected components were replaced, and the transmission was reassembled and reinstalled. The vehicle was inspected by a Ford-certified dealership (Central Ford). There was no involvement by police or insurance representatives, as the failure did not lead to a crash or claim. Yes. The vehicle displayed a “Powertrain Malfunction / Power Reduced” warning. This occurred in conjunction with loss of acceleration, shuddering, and hesitation when shifting into higher gears (particularly 10th). These symptoms appeared shortly before I brought the truck in for service on [XXX]. This failure happened at relatively low mileage for a heavy-duty truck that is used primarily for regular driving and light commercial use. I am concerned that this is part of a bro INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORM