NHTSA Complaint #11678505 — 2018 FORD EXPLORER ENGINE

Complaint Details

ODI Number	11678505
Vehicle	2018 FORD EXPLORER
Component	ENGINE
Date of Incident	May 2, 2025
Date Filed	August 5, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IL

Consumer Description

I believe I am getting the Cam Phaser Rattle sound in my 2018 Ford Explorer Platinum with the 3.5L EcoBoost Engine. Through research I have seen that this is a common problem among other 3.5L EcoBoost Engines like the F-150, Expedition, and Navigator. This happens at Cold Start ups I noticed. I have tried calling my dealership and Ford Corporate about this issue and they say that they can't cover this at all. My vehicle is at 65k miles (just outside the warranty).

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