NHTSA Complaint #11678416 — 2025 HARLEY-DAVIDSON FLTRX

This is a Safety Concern with the Skyline OS, the software that runs on the motorcycle. Most users use Apple CarPlay or equivalent for navigation on the motorcycle. For the Apps to work, you must have a headset connected to the motorcycle via Bluetooth. The Bluetooth system is not reliable and has constant disconnects. Sometimes it will work great, most times it does not. When you lose connection from the headset, you lose navigation. I recently traveled around Lake Superior and found my self wanting to try to reconnect while riding, watching the screen (which is also a touch screen), trying to get my navigation back, or parking on the side of the rode. I hope you can understand where this a safety concern. Taking your eyes off the road longer than normal or taking a hand off the handle bar to touch the screen. There are several complaints on this topic if you search for it. Roadglide.org is one reference, you can search headset disconnect, headset reconnect. I have tried several different Bluetooth devices with no change, and these devices work flawless when connected to other systems. I have tried to reach out to Harley via the customer service phone number, after being on hold for 30 minutes, I gave up. Based on other peoples reviews, Harley is not responsive and the shops are not having any luck solving this. Hoping you can help push Harley along, before someone gets injured from this. I truly believe this is software based or the device that controls the Bluetooth. Thank you for your help.