NHTSA Complaint #11678319 — 2019 FORD RANGER

The contact owns a 2019 Ford Ranger. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. There was an abnormal sound coming from the vehicle. The contact stated that the check engine and the service warning lights then became illuminated. The vehicle was driven to a nearby Ford dealer. The vehicle was diagnosed with internal failure of the transmission. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The contact referenced an unknown recall with a similar description of the failure; however, the VIN was not associated with the recall. The failure mileage was approximately 73,000.