NHTSA Complaint #11678211 — 2024 FOREST RIVER GEORGETOWN

The contact 2024 Forest River Georgetown built on a 2023 Ford F53 Chassis. The contact stated while the motorhome was parked, the contact stated that earlier in the day a low-voltage error code was displayed on the air conditioner display unit. The Forest River RV dealer in Katy, Texas was contacted and instructed the contact to bring the motor home to the location for an inspection. The contact stated that later that same evening, the contact and his wife noticed and abnormal sound coming from the A/C and black smoke coming from the air conditioner and melted plastic falling on the floor. The contact went outside to inspect the exterior of the motorhome and noticed fire coming through the roof of the motor home. The contact yelled for his wife to exit the motorhome. The contact stated that while his wife was rushing to exit the motorhome, she fell and there was melted plastic on her head. The contact stated that the melted plastic fell on her head and right arm. The contact assisted his wife out of the motorhome. The Fire Department was called. The Fire Department extinguished the fire, and a fire report was filed. The contact's wife was treated on site and bandaged for the injuries sustained from the melted plastic. The motorhome was towed to a local tow yard. The motorhome was then towed to Camping World in Spring, TX, for warranty repairs that were not relevant to the failure. The contact stated that upon returning to the residence on November 27, the recall notification NHTSA Campaign Number: 24V771000 (Equipment) was in the mailbox. The manufacturer was made aware of the failure but provided no assistance. Additionally, the contact stated that several Forest River representatives were contacted and made aware of the failure but provided no assistance. The motorhome was not repaired. The failure mileage was approximately 2,400.