NHTSA Complaint #11677776 — 2020 RAM 1500

I own a 2020 RAM 1500 Big Horn 4WD with the 5.7L HEMI eTorque system. The vehicle began making a whining noise while running. A certified diagnosis confirmed the failure of the engine generator unit, part number 68623194AB, which is required to keep the eTorque system functional. This part has been on nationwide backorder for an extended period with no estimated time of arrival from Mopar or the dealership. The vehicle is currently undriveable and unsafe, and I have not been given a timeline or support for alternative transportation. The unavailability of this critical hybrid powertrain component has made my vehicle unusable for weeks, and I’ve seen numerous reports from other RAM owners experiencing the same issue with no resolution. There is a serious risk to safety and reliability if this continues to be ignored. I am requesting that NHTSA investigate this widespread part shortage and potential manufacturer defect. There should be a recall or mandated parts response for affected vehicles if the manufacturer cannot supply replacement components for a core electrical system.