NHTSA Complaint #11677644 — 2015 FORD EXPLORER

The contact owns a 2015 Ford Explorer. The contact stated while shifted to reverse, the rearview camera failed to display an image, comprising the back over prevention system. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 25V442000 (Back Over Prevention); but the VIN was not included. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was unknown.