NHTSA Complaint #11677489 — 2018 FORD ESCAPE

The complaint was submitted on behalf of the contact's daughter. The contact's daughter owned a 2018 Ford Escape. The contact stated that while the contact's daughter was driving, the contact's daughter's vehicle was involved in a rear end crash where the vehicle was driving at approximately 45 MPH. The contact stated that none of the air bags deployed. The contact stated that the vehicle was crashed into the rear and then the front of the vehicle. The contact stated that the front of the vehicle was damaged to the extent that the driver's and passenger's doors had to be opened with heavy equipment. In addition, the rear of the vehicle crashed in and the rear window fractured. The contact stated that the rear of the vehicle was severely damaged. The contact mentioned that the other vehicle did have the air bags deployed. The vehicle was towed to a local tow yard. The vehicle was condemned as a total loss by the insurance company. The contact's daughter was the only occupant in the vehicle, was transported to the medical center by EMS. The contact's daughter sustained a mild concussion, whiplash and lower back pain. In addition, the contact's daughter sustained additional bumps and bruises to the body. The manufacturer was not made aware of the failure. The failure mileage was approximately 118,365