NHTSA Complaint #11677455 — 2024 BMW X5

VISIBILITY/WIPER issue reported to NHTSA

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Complaint Details

ODI Number	11677455
Vehicle	2024 BMW X5
Component	VISIBILITY/WIPER
Date of Incident	July 30, 2025
Date Filed	July 31, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NJ

Consumer Description

On [XXX], while my 2024 BMW X5 was parked and stationary in an uncovered lot in Fort Lee, NJ, a large crack suddenly formed on the windshield. The crack originated at the top edge and extended approximately 8 inches. There was no impact observed, and the windshield had no prior chips or damage. The vehicle was exposed to sustained outdoor temperatures near 100°F for multiple consecutive days due to an extreme heat dome over the region. I suspect a thermal stress fracture possibly related to glass quality or installation. This type of failure raises safety concerns about the structural integrity of the glass. I have contacted BMW and am awaiting their response. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

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