NHTSA Complaint #11677412 — 2018 HONDA ODYSSEY

Rod knock diagnosed and confirmed by dealership July 15, 2025. Van is currently at dealership and is available for inspection. I have paused work to allow Honda (case 15705425) and now this team the opportunity to diagnose and inspect first hand. Inspection and first hand visuals have only been completed by certified Honda dealerships. All warnings and my concerns are documented in our ROs with Honda dealerships. When any light or reminder came on, I immediately took the van to Honda for service. Safety: slow starts and sluggish acceleration. Noise that was not normal. Out to eat 30 minutes away from home July 13 and van wouldn’t start. Dealership thought initially battery but then kept van overnight and nod rock confirmed. Also repaired back suspension. Additional details: Problem has been reproduced and confirmed. Have been experiencing slow start, van not driving properly. Our family went out to lunch July 13 and van wouldn’t start. Waited handful of minutes and then started. Immediately took to dealership next day. Honda dealerships have done all servicing and repairs on this van. (I was told there are 55 repair totaling $22k for your research purposes.) Honda notified me July 29, 2025 that they will NOT offer any assistance and/or goodwill because of the age and mileage of the van. Escalating case 15705425 up Honda chain - we have been very loyal to Honda. As of today, July 31, 2025: Van sits at dealership; has been there since July 14, 2025. I have been advised not to drive the van, esp on the highway. I want to keep the van and want to drive it for many more years. Took very good care of it and followed all of Hondas recommendations for servicing. Just put brand new tires front suspension (March 2025) and rear suspension (July 2025) on it as well. Appreciate your investigation. I’m working diligently to do the right thing and allow the proper people time to investigate the van before any work begins on the engine.