NHTSA Complaint #11677297 — 2014 BUICK ENCLAVE

AIR BAGS issue reported to NHTSA

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Complaint Details

ODI Number 11677297
Vehicle 2014 BUICK ENCLAVE
Component AIR BAGS
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State MI

Consumer Description

Service airbag light came on one week before airbags in the front driver in front passenger side ruptured on their own in the middle of driving. This is cars the seat belts and the front seats to lock up and we now have no airbags. We did bring it in to see if we could get it at least the steering wheel one replaced because of the recall but the dealership (todd wenzel) and Grand Rapids Michigan stated that they refused to do it because they thought we were in an accident but you can clearly see we were not in an accident. The vehicle was also sold to me by a dealership that did not disclose the airbags had a recall and I did not find out until after the purchase was made.

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