NHTSA Complaint #11677194 — 2015 KIA OPTIMA

The contact owns a 2015 Kia Optima. The contact stated while the contact's wife was driving at an undisclosed speed, the vehicle made an abnormal ticking sound. There was no warning light illuminated. The vehicle was taken to an independent mechanic, where the contact was informed that the failure could be related to the engine. The vehicle was then taken to the dealer, where it was diagnosed that the engine had failed. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The contact was informed that the VIN was included in an unknown related engine recall; however, the engine repair or replacement was not covered under warranty due to missing service documents. The failure mileage was approximately 78,000.