NHTSA Complaint #11676838 — 2023 KIA CARNIVAL

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number 11676838
Vehicle 2023 KIA CARNIVAL
Component STRUCTURE:BODY
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State KS

Consumer Description

After working out at my gym, my daughters and I were driving on a side street near at around 35MPH. With no warning, a large POP happened and our passenger sliding door window shattered. Thankfully, nothing but a scratch happened to my [XXX] that was in her car seat closest to the window that shattered. I called our local KIA dealership and my insurance agent and both mentioned that it could be because of the heat we are having in our area. This concerns me because the Carnival is a “MPV” aka family car and this happened without a chip or anything in the glass and terrified both of my girls. I have never heard of a window solely shattering bc of heat. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

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