NHTSA Complaint #11676646 — 2024 TOYOTA SEQUOIA HYBRID

SUSPENSION issue reported to NHTSA

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Complaint Details

ODI Number 11676646
Vehicle 2024 TOYOTA SEQUOIA HYBRID
Component SUSPENSION
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CA

Consumer Description

Toyota advertises the vehicle MPG is between 19-22. I am only getting 12 mpg. My low gas fuel light comes on at 10 miles to empty. Engine makes a horrible noise after the vehicle has been driven for 10 to 20 minutes. It sounds like a rattling/old clunker vehicle sound. It sounds like the transmission or engine is going to blow up. Vehicle wobbles when driven over 75 miles per hour. It feels like it is swaying in the rear. I have reported these issues to Toyota on 5 occasions. The first 2 attempts, Toyota told me, could not duplicate/no recommendations at this time. A TSB was issued to fix the rattling sound, took the vehicle in a 3rd time and was told it fixed the rattling. It did not, took the vehicle in a fourth time and was told no recommendations at this time. Took it to another Toyota dealership, and they told me no recommendations at this time. I have had 3 certified mechanics not from Toyota listen to the sound and they have advised me that it is not normal. The mechanics said in order to pinpoint where the sound is coming from, the engine needs to be removed and inspected. But they believe it is an issue with the engine/transmission.

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