NHTSA Complaint #11676608 — 2019 FORD ECOSPORT

The contact owns a 2019 Ford EcoSport. The contact stated that while driving at various speeds, the vehicle jerked abnormally while depressing the accelerator pedal. There was no warning light illuminated. The vehicle was taken to the dealer and was diagnosed with transmission failure. The vehicle was serviced under warranty, and the transmission was replaced. Despite the transmission replacement, the failure persisted and became more frequent. The manufacturer was notified of the failure but offered no assistance. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The vehicle was not repaired. The failure mileage was approximately 15,000.