NHTSA Complaint #11670794 — 2019 FORD ECOSPORT

Before 58000 miles my 2019 Ford EcoSport began experiencing serious drivetrain issues. The car grinds when going uphill, shakes and shudders when accelerating, and the RPMs surge up and down erratically. A certified Ford dealer diagnosed it as a transmission-related problem, (torque converter which I understand to be an issue with these cars)and Ford has only offered partial financial assistance (45%) for a $3,000 repair. These symptoms pose a potential safety issue, especially while merging, climbing hills, or accelerating in traffic. Additionally, the infotainment system failed—backup camera and USB ports stopped working—raising more concerns about overall electrical system reliability. This transmission failure occurred far too early for normal wear and raises serious concerns about possible manufacturing defects. This should not be happening this soon and no engine lights came on or anything.