NHTSA Complaint #11676600 — 2018 HONDA ODYSSEY

The contact owns a 2018 Honda Odyssey. The contact stated that while depressing the accelerator pedal, the vehicle failed to respond as intended. The contact stated that the failure has caused the vehicle to hesitate while attempting to accelerate. The contact stated that the failure had occurred on several occasions while driving on the interstate and the freeway. A dealer was contacted. The vehicle was taken to the dealer, where it was diagnosed, and determined that the software needed to be updated and the vehicle needed to be driven approximately five thousand miles to correct the failure. The vehicle was repaired, and the transmission was replaced once before. The manufacturer was notified of the failure; however, the warranty department failed to return the call. The approximate failure mileage was 108,900.