NHTSA Complaint #11676554 — 2017 HYUNDAI TUCSON

The contact owns a 2017 Hyundai Tucson. The contact stated that while attempting to accelerate, the transmission failed. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed and determined that the transmission needed to be replaced. The vehicle was repaired, but the failure reoccurred. The contact stated that while driving approximately 25-30 MPH, the vehicle was making an abnormal rattling and knocking sound that was coming from the engine while accelerating. The transmission was shaking continuously while driving at 10 MPH. The vehicle was taken to the local dealer, where it was diagnosed with camshaft and engine failure and needed a cam finish over an advanced timing system overhaul. The contact was informed that the camshaft, CVT, timing chain and tensioner, front valve cover and valve cover gasket, turbocharger, turbocharger gasket, and turbocharger lines needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 92,000.