NHTSA Complaint #11676419 — 2023 NISSAN ROGUE

Subject: Engine Recall (KR15) Ignored – Engine Noise Ongoing + Misleading Tailgate Lock Repair Offer – Lost Trust in Dealership I bought my 2023 Nissan Rogue brand new from this dealership two years ago. Recently, I’ve experienced multiple issues with both the car and the service, leading to frustration and loss of trust. ⸻ 🔧 1. Engine Recall Ignored – Still Making Noise I went in for a recall service months ago. The service advisor (named Well) only replaced a hose and said everything else was fine, even though I told them about a knocking noise from the engine. Now, the KR15 engine bearing recall has been issued, and the noise is still happening. The dealer continues to dismiss it, but I am seriously concerned about potential engine damage or failure. I am requesting a full, proper inspection and repair under this recall. ⸻ 🚪 2. Tailgate Lock – Misleading Advice and Pressure to Pay Around 3 months ago, I visited the dealer because my tailgate lock wasn’t opening, after I had broken the tailgate glass myself earlier. They told me: “Your lock is working fine. There’s just broken glass inside — once we vacuum it, everything will be okay.” But the next day, another employee told me: “No, your lock is actually broken. You need a full lock replacement for $893.65.” This surprised me because they had just told me the lock was fine. After I expressed concern, they negotiated the price down to $500 flat. Due to financial difficulty, I couldn’t proceed at the time. I’m attaching the invoice they gave me for proof. This change in opinion and pressure to pay left me confused and feeling misled. It added stress, and I now feel I cannot fully trust the dealership’s service recommendations. ⸻ 📌 3. What I Am Requesting: 1.A proper inspection and repair of the KR15 engine bearing issue and engine noise under the recall. 2.A review of the tailgate lock experience and explanation for the inconsistent service advice and price negotiation. 3.Clear communicatio