NHTSA Complaint #11676387 — 2013 HYUNDAI SONATA

We were sitting in our car at a Hardees drive through when we noticed smoke coming out from under the hood. I pulled forward to a parking space and opened the hood. Flames shot up at least 6 feet. I quickly ran a short distance into the fast food place and right near the door was a fire extinguisher, which i grabbed and put the fire out with. The fire burned for about a total of 2-3 minutes, and did not do excessive damage. Coil packs and wiring harness got most of the damage. With the hood closed, you cannot even tell there was a fire. I had the car towed to Grayson Hyundai for the recall part, but then entered a claim to Hyundai. Long story short, they stalled me for over a month and then denied the claim. Citing no damage to the cam. Unlike most of the fires with this carline, my car fire was put out very quickly. The recalled fuel line/tube was not damaged much at all. You could inspect the part and see the wear on it and tell it was the culprit. It didn't take a trained mechanic to see this. After i put the fire out and it cooled, i tried starting it, and there was fuel squirting out from the recalled part. There is absolutely no doubt that the recalled part was the cause of the fire. But Hyundai has given me a denial letter that does not state the reason for denial. The Hyundai rep on the phone told me it had to do with no damage to the cam. I then asked, Thats because i got the fire out so fast right? and he said no, didn't have anything to do with it. But he lied. First of all, the cam has nothing to do with the cause of the fire. a damaged cam only happens when the fire was long lasting and severe. They should have inspected the obvious recalled part right in front of them. This denial is completely unprofessional and hints of a concerted effort to categorically deny claims. They don't usually have this much evidence, they did this time and still blew it. had i let it burn to the ground,=approved