NHTSA Complaint #11676116 — 2014 KIA SORENTO

STRUCTURE issue reported to NHTSA

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Complaint Details

ODI Number 11676116
Vehicle 2014 KIA SORENTO
Component STRUCTURE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State WA

Consumer Description

First off, we love the KIA Brand of vehicles. This is our fourth Kia. We also presently own a 2010 Optima with white paint and no peeling issues. Our Sorrento is currently showing (as of today) 133418 Miles. Sad to say that this is the only KIA we have ever owned with this very defective paint issue. Several months ago, I started to see several other 2014 Sorrento with the same peeling paint issues, so it wasn't just our vehicle. Your company is in the business of producing sophisticated and desirable vehicles designed by engineers who can cover all the bases in the manufacturing process. With the exception of this faulty paint issue, KIA has achieved this goal. I can only hope that KIA recognized this paint failure early and will go on to the next design phase. 1n my humble opinion, if KIA wants to keep growing the company brand they need to work like crazy to get to the next level in the paint process. Buyers want to have confidence that things as simple as a paint job will have a long life. In­teresting when you look at very old vehicles for sale and the owners say this is the original paint. Thus, my question is how will KIA remedy this issue with both current and future model owners? l await your reply. I hope KIA will share a disclosure that is fundamental and not try to hide or mislead.

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