NHTSA Complaint #11675830 — 2018 FORD EXPEDITION

VISIBILITY:SUN/MOON ROOF ASSEMBLY issue reported to NHTSA

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Complaint Details

ODI Number	11675830
Vehicle	2018 FORD EXPEDITION
Component	VISIBILITY:SUN/MOON ROOF ASSEMBLY
Date of Incident	July 3, 2025
Date Filed	July 24, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IN

Consumer Description

The contact owns a 2018 Ford Expedition. The contact stated that the sunroof made a grinding sound while retracting and failed to close properly. Additionally, the slide cover was unable to close as designed. The vehicle was not taken to the dealer to be diagnosed or repaired. The contact believed that the failure was related to the sunroof motor or the gears, or both. The manufacturer was informed of the failure and opened a case. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was unknown.

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