NHTSA Complaint #11675284 — 2017 ACURA MDX

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11675284
Vehicle 2017 ACURA MDX
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State IL

Consumer Description

Hi, I have a 2017 Acura MDX. My Transmission Shifts to Neutral Unexpectedly. It happens when I'm driving. Most of the time it shifts back to Drive. Therefore, it never bothered me, it happened since I bough the car. It didn't happen often so I didn't think anything of it. However, lately it started to happen more often. Now when it shifts to Neutral it doesn't want to shift back do Drive. My concern happened when I was on a highway driving in a middle lane. I had to pull over and when it shifts to Neutral. When it shifts to Neutral you can't add gas and the vehicle starts slowing down. I received warning on my dashboard ((P))! - Electric Parking Brake Problem and (transition picture)- Emission System Problem came on. I turned the car off and then on. After, I turned on and Press D or R the car doesn't want to go forward or reverse. I have to turn the car off for about 15 min and then when I turn the car on and press Drive it drives without a problem. Recently, it started to happen more often. I happened to me today. I was on 2 line road on a left lane. My car stated to slow down. I was lucky nobody was on right lane, so I was able to change lanes and then I had to pull over and turn the car off. I waited 5 min turned the car on and it drove. I'm scared that I might not be as lucky as I was and get in an accident when the transmission shifts to neutral. My VIN is not on recall but there is a recall on 2016-2020 Acura MDX with same problem. 16V640/KC2 recall. I already contacted my dealer with no luck. They told me to contact Acura. I made a case # [XXX] with Acura. I was told they can't do anything and the bounce the ball again this time to NHTSA. Here I'm looking for help. My dealer found a Par 573 Safety Recall Report on NHTSA site. I love the car. I was hoping you can help me with this problem or maybe you can tell me who can help me. Thank You, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

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