NHTSA Complaint #11709817 — 2017 ACURA MDX

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11709817
Vehicle 2017 ACURA MDX
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State AL

Consumer Description

On my way home from work one evening, the car started making a loud knocking noise, then the car started losing power, the rpms jumping up and down and the dashboard lit up with warnings of all kinds. The traffic was somewhat heavy and and cars were speeding pass me, brakes screeching, horns blowing and my car steadily losing power. I was afraid, I didn't know what to do. I was trying to find a safe place to pull off the road. It was a traumatic experience as a large truck swerved into the other lane of traffic to avoid hitting me, almost causing an accident. Luckily I made it home safely. I had a mechanic look at it the next day and he said the engine needed to be replaced. Not convinced of the diagnosis, I had the car towed to another mechanic who confirmed the engine would have to be replaced. I had no issues with the car or the mechanics of the car prior to this. I could not for the life of me understand how my 2017 Acura MDX with only 74,000 miles on it, could possibly need a new engine unless it was defective. So I then towed the car to the Acura dealership where they confirmed, the engine needed to be replaced. However, when I asked about the engine recall, I was told my VIN is not included in the recall although it is the same exact issue. Acura did offer a one time goodwill assistance for 25% of the repair costs if performed at Acura. Admission of guilt knowing my car has a defective engine is what that says to me about Acura's offer of 25%! Since the car was useless without a engine, I have since had it repaired by an independent mechanic. I'm very disappointed in Acura.

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