NHTSA Complaint #11674950 — 2024 NISSAN ROGUE

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11674950
Vehicle 2024 NISSAN ROGUE
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NY

Consumer Description

I have a 2024 Nissan Rogue Platinum with a faulty infotainment system. The screen has not worked since the day I took delivery of the car, the dealership assured me only a simple update would be needed to fix the issue. However, several months and only 3k miles later, I've had the screen replaced on the car. Unfortunately, this has not fixed the issue, it still malfunctions. (Photo attached is a month after the replacement) From small pixel, to green lines, and even completely blacking out. The volume stops working, the backup camera done engage, and the touchscreen becomes unresponsive. I have been to the dealership over 5 times for this issues and have contacted Nissan Consumer Affairs multiple times, and yet I still have a faulty infotainment system. I am not sure why this is happening but I know I am not the only one. I was actually referred to fill out this for by someone else also having this issue. I purchased a new car for safety and reliability which have yet to see from this vehicle. Nissan keeps dismissing my concerns, they essentially told me the car is perfectly fine and functioning to standard. But, how can this be safe? I would be safer in a car from the 90's. I feel cheated, lied to, and taken advantage of. And I KNOW I am not the only one, and now just in the USA, but worldwide.

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