NHTSA Complaint #11674844 — 2017 FORD EXPLORER

The adhesive on the keyless entry door trim failed and the trim detached from the door while driving. This could have caused an accident and is a safety issue. There was no warning of any kind prior to the incident. This also caused a mechanical problem where we were unable to open the rear hatch manually or remotely. We took the SUV to be repaired at a dealer. There is currently an open recall for B-pillar trim due to adhesive failure. I contacted Ford as this is the same issue with adhesive failure on trim. They stated it was not yet a recall but they have had reports of this issue. I requested some type of compensation and told them it is a safety issue. They opted to do nothing even though they have known adhesive problems with the trim. We were fortunate that it did not cause an accident for us but needs to be addressed. I was not at all satisfied with Ford’s lack of action.