NHTSA Complaint #11674773 — 2020 HONDA PILOT

I’m reaching out regarding a persistent and hazardous issue with the Auto Stop/Start function on my vehicle. The system routinely fails when stopping at lights and stop signs, causing the engine to shut off and not restart. On several occasions, the vehicle has shut off while in motion—on highways, at intersections, and in the middle of roadways—putting me and others at serious risk. I brought the vehicle to John Eagle Honda of Dallas on Wednesday, June 5, 2024. The dealership diagnosed two recall-related issues (Recall #23-008 and #21-012), temporarily resolving the problem. However, the failure returned just five days later and has persisted ever since. I purchased the vehicle in May 2020, practically new from the dealership. This issue began roughly a year after purchase and has only escalated. I’m requesting further review and a permanent resolution, as this continues to be a severe safety hazard.