NHTSA Complaint #11674723 — 2018 DODGE JOURNEY

AIR BAGS issue reported to NHTSA

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1 Injury

Complaint Details

ODI Number	11674723
Vehicle	2018 DODGE JOURNEY
Component	AIR BAGS
Date of Incident	July 12, 2025
Date Filed	July 19, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	1
Deaths	0
Vehicle Towed	No
State	AZ

Consumer Description

I was driving in the vehicle to put gas in, all of the sudden, i heard something snap and felt something hit the back of my head really hard. I felt disoriented as I didn't know what had happened. When I stopped and look at the seat, I noticed that head rest had deployed suddenly without warning and hit the back of my head. There was no accident that should have caused the head rest deployment. I sat there disoriented and started getting a headache and my neck started getting stiff. It's been a week since it happened, if it doesn't go away , I will be seeing a doctor as the pain comes and goes.

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