NHTSA Complaint #11674695 — 2017 FORD FUSION

On June 23, 2025, while departing my residence, I disengaged the emergency brake on my vehicle, subsequently hearing an unusual sound. Upon attempting to drive, I experienced diminished braking performance, and the brake warning indicator illuminated. The following day, I sought a professional assessment at Big O Tires. Their diagnosis identified a failure in the left brake hose, recommending the replacement of both. Following their recommendation, I proceeded with the necessary repairs. Subsequently, I received notification of a manufacturer recall addressing this specific issue. Consequently, I am seeking reimbursement for the previously completed service. Despite my attempts to obtain a resolution through direct communication, I have yet to receive a response, and I am now seeking assistance in this matter.