NHTSA Complaint #11674503 — 2019 HONDA PILOT

Our when using auto idle our car, and we press the break our car will sometimes get locked in park and we cannot switch gears. We have been stuck in traffic several times with 3 children in the back. I called honda to open a case and escalated to a supervisor, Case #15600713 and was told because the car was out of warranty. However the previous owner of this vehicle did bring it into honda with our same complaint and they were not able to find the issue. When we went the dealership they told us this happened. So what we know is that the previous owner DID come into the dealership with this existing complaint and honda was not able to help him. We were told we must replace the entire transmission for 9k on a car this is only from 2019 with only 78,000 miles on it. No previous accidents. This is obviously a factory issue. According to lemons laws it appears we have a right to sue because of this safety concern, and the company not standing by its product when it’s clear there is a problem with the auto idle. the transmission light comes on, warns us to pull over when possible, or will just completely lock us into park. The solenoid is not responsible for this auto idle issue. We turned off the auto idle and when we manually do this every time we drive, the car does not stop and the light does not come on.