NHTSA Complaint #11674494 — 2022 FORD ESCAPE

The contact owns a 2022 Ford Escape. The contact stated that while reversing, there was an abnormal grinding sound coming from the brakes. The vehicle was taken to the dealer; however, no cause for the failure was found. The contact stated that the failure persisted. The vehicle was taken back to the dealer and the brake pads and rotors were replaced; however, the failure persisted. The contact stated that when the weather was humid or it rained, the sound was louder. The contact related the failure to TSB: 23-2308 (Moaning Noise When in Reverse; in cold weather and/or high humidity); however, the vehicle was not included in the TSB. The manufacturer was notified of the failure but offered no assistance. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 1,000.