NHTSA Complaint #11674370 — 2024 CHEVROLET EQUINOX

The contact owns a 2024 Chevrolet Equinox. The contact stated that the A/C failed to work as intended. The vehicle was taken to an independent mechanic where a diagnostic test was performed. The independent mechanic informed the contact that the frame on the front passenger’s side near the radiator had been put together with Bondo and was not welded. The contact was informed bottom part of the radiator had fractured and was not intact, and the A/C lines were damaged, and the front bumper was damaged. The mechanic refused to repair the vehicle due to the liability and informed the contact to stop driving the vehicle. The contact took the vehicle back to the private dealer where the vehicle was purchased, and the dealer agreed to repair the vehicle; however, the vehicle was not yet repaired. The contact stated that when the vehicle was purchased a Carfax Report indicated that the vehicle had been in an accident prior to the purchase. The manufacturer was not made aware of the failure. The failure mileage was approximately 17,100.