NHTSA Complaint #11674011 — 2012 FORD FOCUS

The contact owns a 2012 Ford Focus. The contact stated that while driving 35 MPH, the vehicle jerked and the transmission unexpectedly downshifted. The contact was able to pull over to the side of the road. The message "Transmission Overheating" was displayed, and the check engine warning light illuminated. The contact turned off the vehicle and waited until the transmission had cooled down. The contact was able to restart the vehicle. The vehicle was taken to the dealer, where it was diagnosed that the transmission had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The approximate failure mileage was 195,000.